Privacy Policy

1. Introduction

IntroLynk ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our B2B lead marketplace platform. We comply with the General Data Protection Regulation (GDPR) and other applicable privacy laws worldwide.

2. Data Controller

IntroLynk acts as the data controller for personal data collected through our platform. You can contact our Data Protection Officer at:

• Email: privacy@introlynk.com
• Address: IntroLynk Data Protection Officer
• Phone: +1 (555) 123-4567

3. Information We Collect

3.1 Information You Provide

• Account Information: Name, email address, phone number, company details
• Agency Preferences: Languages, countries, industries, services offered
• Payment Information: Billing details (processed securely by Stripe)
• Communications: Messages, support requests, feedback
• Lead Information: Business requirements, project details (for lead providers)

3.2 Information We Collect Automatically

• Usage Data: Pages visited, features used, time spent on platform
• Device Information: IP address, browser type, operating system
• Cookies: Session cookies, preference cookies, analytics cookies
• Log Data: Access logs, error logs, security logs

4. How We Use Your Information

We process your personal data for the following purposes:

• Service Provision: Operating our lead marketplace platform
• Lead Matching: Connecting agencies with relevant leads
• Payment Processing: Handling credit purchases and transactions
• Communication: Sending notifications, updates, and support responses
• Platform Improvement: Analytics to enhance user experience
• Legal Compliance: Meeting regulatory and legal obligations
• Security: Protecting against fraud and unauthorized access

5. Legal Basis for Processing (GDPR)

Under GDPR, we process your personal data based on:

• Contract Performance: Providing our services as agreed
• Legitimate Interests: Platform improvement, security, analytics
• Consent: Marketing communications (where required)
• Legal Obligation: Compliance with applicable laws

6. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Stripe (payments), hosting providers, analytics services
• Lead Connections: Facilitating introductions between agencies and leads
• Legal Requirements: When required by law or legal process
• Business Transfers: In case of merger, acquisition, or sale

We never sell your personal data to third parties for marketing purposes.

7. International Data Transfers

Your data may be transferred to and processed in countries outside your residence. We ensure adequate protection through Standard Contractual Clauses, adequacy decisions, or other appropriate safeguards as required by GDPR.

8. Data Retention

We retain your personal data for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain security and prevent fraud

Account data is typically retained for 7 years after account closure for legal and business purposes.

9. Your Rights (GDPR)

Under GDPR, you have the following rights:

• Access: Request copies of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Limit how we process your data
• Portability: Receive your data in a structured format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for consent-based processing

To exercise these rights, contact us at privacy@introlynk.com. We will respond within 30 days.

10. Cookies and Tracking

We use cookies and similar technologies for:

• Essential Cookies: Required for platform functionality
• Analytics Cookies: Understanding usage patterns
• Preference Cookies: Remembering your settings

You can control cookies through your browser settings. Disabling essential cookies may affect platform functionality.

11. Security Measures

We implement comprehensive security measures including:

• SSL/TLS encryption for data transmission
• Encrypted data storage
• Regular security audits and penetration testing
• Access controls and authentication
• Employee training on data protection
• Incident response procedures

12. Children's Privacy

Our platform is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware of such collection, we will delete the information immediately.

13. Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours and inform affected individuals without undue delay.

14. Third-Party Services

Our platform integrates with third-party services:

• Stripe: Payment processing (see Stripe's privacy policy)
• Analytics Providers: Usage analytics and performance monitoring
• Email Services: Transactional and notification emails

15. Updates to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via email or platform notification at least 30 days before taking effect. Continued use of our platform constitutes acceptance of the updated policy.

16. Supervisory Authority

If you believe we have not addressed your privacy concerns adequately, you have the right to lodge a complaint with your local data protection supervisory authority.

17. Contact Information

For privacy-related questions or requests, contact us:

• Email: privacy@introlynk.com
• Phone: +1 (555) 123-4567
• Address: IntroLynk Privacy Team
• Response Time: Within 30 days